109 Privacy Policy: How your data is kept safe
109 is committed to protecting the privacy of its users. This policy explains in detail what data is collected, why it is collected, and how it is kept secure.
Last updated: 2024
What Types of Information We Collect
Account & identity information
During registration, we collect your name, email address, mobile number, and date of birth. A copy of your national ID or relevant documents may be requested for identity verification. This information is essential for account management and security.
Payment & transaction information
When you transact via bKash, Nagad, or other mobile banking services, your payment reference and mobile number are recorded. 109 never stores your full PIN or password. All transactions are documented in BDT (Bangladeshi Taka).
Device & browser information
When you access the platform, your IP address, browser type, operating system, and device information are collected automatically. This data is used for security monitoring and service improvement.
Usage history & behavioral data
We collect usage data such as which games you've played, how long you spend on the platform, and which sections interest you most. This is used to personalize your experience and show you relevant offers.
How your data is used
Cookies & tracking technologies
The 109 platform uses cookies for session management, maintaining login state, and measuring service quality. Cookies fall into three main types:
- Essential cookies: Essential for keeping the platform running and managing login sessions. These cannot be disabled.
- Performance cookies: Used to analyze page load times and user behavior in order to improve the service.
- Preference cookies: Remembers your language, theme, and preferences so your experience stays consistent on future visits.
You can disable cookies through your browser settings, though doing so may limit certain features.
Your rights over your data
You have the right to view what information 109 holds on your account. Email [email protected] to submit a data access request.
If any of your stored information is incorrect, you can request a correction. Basic details can be updated directly from your account profile.
You may request to close your account or delete your personal data. For legal and security reasons, certain information may need to be retained for a specified period.
Data security & policy updates
Data storage & security measures
All personal data on 109 is stored on encrypted servers. Industry-standard security technology is used to protect payment information. Account data is accessible only to authorized staff and is managed under strict internal policies.
In the event of a data breach, affected users will be notified as quickly as possible and the necessary steps will be taken.
About policy changes
109 may update this Privacy Policy at any time. For significant changes, you'll be notified via your registered email or a notice on the platform. Continuing to use the platform after any changes takes effect constitutes acceptance of the updated policy. If you have questions, FAQ View or contact us at [email protected].